How we help transform

your agency.

our system helps improve culture outcomes in 90 days

Phase one

Survey+Interview

We survey and interview members of your team to understand your culture. With this survey we look for hidden potential and roadblocks in the culture. We also look at efficiency and cost-saving opportunities. Once completed, we provide an in-depth analysis.

Based on this we build your custom 90-day training roadmap. When the roadmap is ready we bring your supervisors on board.

Phase two

weekly coaching

We coach your front line supervisors weekly. They get on the job learning opportunities that speed up your workflows. Your supervisors also get step-by-step leadership training in high performance, effective relationships and high-quality communication.

Progress is monitored and reports are delivered every two weeks. We install accountability systems to drive permanent shifts.

Phase three

accountability

We come up with success KPIs based on your goals, and use these to track success. Supervisors are assigned internal mentors who help lock-in what they learn.

After 90 days, your employee retention, job satisfaction and engagement improve. Efficiency and innovation trend upward. These effects accumulate over time, for as long as you implement the accountability system.

Process overview

Diagram of our service

Sample 

culture training outcomes

Our Invite Attract & Cultivate coaching system turns your treatment plant culture into a powerhouse of collaboration—a place where people feel motivated and energized to come to work. Once the system has been implemented, you can expect the following outcomes from your newly-trained leaders.

A. Core Knowledge


1. Enhanced Culture

Your leaders now understand / can describe the advantages and results of an Enhanced Culture.

2. What Leaders Shouldn’t Do

Your leaders can describe the negative traits of leaders who fail to improve their relationship with their supervisor and/or the performance of their team.

3. Situations When They Should Write Things Down

Your leaders will now be observed writing down information during critical note-taking and fact gathering situations.


4. Inclusion, Control and Openness

Your leaders understand and can describe the importance of inclusion, control, and openness.

They understand that ICO is responsible for fear reduction, and lead with this in mind.


5. Quadrant Thinking

Your leaders can describe the technical and collaborative skills-based quadrant system. They know its purpose and apply it.


6. House Rules

Your leaders can describe the reason why House Rules are important. They understand behaviors that disrupt the house rules are destructive. They prevent and mitigate these behaviors.

B. Supporting Their Boss


7. Recipe for Success

Your leader will be able to show an up to date version of their Recipe for Success upon request. Your leader develops the recipe and shares it during meetings with their supervisor.


8. Basic Rules for Their Supervisor Relationship

Leaders now proactively manage their relationship with their supervisor. They seek out their supervisor with issues beyond their authority. They use the chain of command and take responsibility for poor outcomes.


9. Mentoring Relationship

Your leaders now deploy high levels of communication with their direct boss. They meet their boss’s performance expectations and complete tasks as assigned.


10. Supporting Their Supervisor

Your leaders align their goals, priorities and problem list with the goals, priorities and problems of their boss(es).

C. Supporting Their Team


11. Emulate Dignity & Respect

Your leaders consistently and predictably treat their coworkers with dignity and respect. They don’t use negative behaviors inconsistent with this approach.


12. Timely Decisions / Problem-solving

Your leaders remove and mitigate directive or institutional roadblocks that inhibit the productivity of their work team. They proactively solve problems using systematic problem-solving and train their people to do so as well.


13. Train Train Train

Your leader is developing a personal training program for each direct report. They train each direct report on their weakest skill set first, making them experts.


14. Repeating Good Behavior via Recognition

Your leaders are following the recognition process as described, and held accountable if they do not.


15. Mission, Values and Directives

Your leaders are following the Mission and Values directives training process. They promote that every team member is important. They hold regular meetings with direct reports to appropriately prioritize work.


16. Maximizing Productivity

Your leaders follow guidelines when issuing directives to their direct reports. They actively streamline or eliminate tasks to increase productivity.


17. Innovation

Your leaders have a running log of innovative ideas collected from their direct reports. The leader’s log should demonstrate all current improvement ideas.


18. Helping With Recovery from Low Performance

Your leaders address low performance issues or errors on the part of any direct report with the final outcome of improving performance to a minimum level of standard performance.


19. Protects and Promotes the Culture

Your leaders are observed mitigating inappropriate comments or behaviors in public forums. They actively investigate situations where inappropriate comments or behaviors in public forums may have occurred.


20. Implement All Performance Expectations

Your leaders are actively and assertively implementing all action items associated with these performance expectations.

Sample deliverables

Custom training blueprints

We Provide a Free Culture Bottleneck Survey & Analysis Report

Before we even begin any training we get to know your culture and identify potential hidden bottlenecks.

We collaborate with your team to provide this no-friction survey to your workforce and interview key members of your team to peek under the hood, find key insights and diagnose challenges and opportunities for growth.

The final report presents a complete blueprint for training.

Customized Coaching & Deliverables to Support Your Desired Success KPIs

My group coaching gives your supervisors opportunities for in-depth leadership discussions and supportive conversations in an environment that promotes active communication and continuous reflection.

I provide 1-on-1 remedial support to supervisors who have critical gaps in their leadership skill sets.

(Example of custom deliverables on the left.)

Let's work together

If you're interested to learn more and explore how our coaching system can impact your culture, feel free to send us a message. If it makes sense, we'll schedule a video call where we can discuss a potential collaboration.

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Let's work together

If you're interested to learn more and explore how our coaching system can impact your culture, feel free to book a call where we can discuss a potential collaboration.